Return and Refund Policy

Last updated October 8, 2026

This policy applies to all orders placed on spreadtheflow.com. Orders placed through our Etsy shop follow the policy stated on each Etsy listing.

By checking the box at checkout, you confirm that you have read and agree to this policy in full. Please read it carefully before you buy.

1. Summary

• FORGE props (flow fans, S-staffs, and other in-house products): change of mind returns accepted within 7 days of delivery, with approval. Restocking fees apply. Shipping is never refunded.
• Final sale, no change of mind returns: jewelry (including earrings), all print-on-demand merch, custom orders, and all in-person sales.
• Shipping damage: report within 3 days of delivery.
• Manufacturing defects on FORGE props: report within 7 days of delivery.
• Defects on print-on-demand merch: report within 14 days of delivery.

All requests go to contact@spreadtheflow.com or our website contact form. Include your order number.

2. Definitions

• "Delivery date" means the date the carrier's tracking shows the package as delivered.
• "FORGE props" means products made in house by Spread The Flow, including EMBER flow fans and S-staffs.
• "Print-on-demand merch" means apparel, bags, accessories, posters, stickers, and other items produced and shipped by our print partner.
• "Complete return" means everything that shipped with the order: the full pair, the carry bag, any free gift (including EMBER fan earrings included with fan orders), and any other included items.

3. Final Sale Items

The following items cannot be returned for change of mind. Shipping damage and defect claims are still handled as described below.

• Jewelry, including all earrings and pendants. For hygiene reasons, worn or unworn jewelry cannot be returned.
• Print-on-demand merch. These items are made to order for you.
• Custom and bespoke orders. See Section 11.
• In-person sales. See Section 12.

4. Change of Mind Returns (FORGE Props Only)

• Request approval within 7 days of the delivery date. Email contact@spreadtheflow.com or use our contact form with your order number, the reason for return, and clear photos AND video of the item showing all faces, all edges, and the grips. The item must show no marks, scratches, scuffs, or wear of any kind. Requests made after 7 days will not be accepted.
• Wait for written approval. Returns sent without our written approval will be refused and will not be refunded.
• Ship within 7 days of approval. If the return is not shipped within 7 days of our approval, the approval expires and the sale is final.
• Ship it right. You pay all return shipping. You must use a tracked shipping method, and we strongly recommend insuring the package. The item is your responsibility until we receive it. Items lost or damaged in return transit are not our responsibility and will not be refunded. Pack the item as carefully as it was packed when it reached you.
• Send a complete return. Any missing item, including the carry bag or free earrings, will be deducted from your refund at full retail value.

We do not offer exchanges. If you want a different size or product, return the original under this policy and place a new order.

5. Inspection and Refund Outcomes

Every return is inspected on arrival and compared against the photos and video you sent for approval. Refunds are issued after inspection, never before. One of three outcomes applies:

• A. Arrives in the same condition as your approval photos and video: refund of the amount paid, minus a 10 percent restocking fee.
• B. Arrives with scratches, scuffs, marks, or finish wear that were not shown in your approval photos and video: the item will not be sent back. You will receive a refund of the amount paid, minus a 30 percent restocking fee to cover full refinishing. This replaces the 10 percent fee; the fees are not combined.
• C. Arrives used, damaged, broken, chipped, cracked, or altered in any way: the return is refused and no refund is issued. We will email you an invoice for return shipping. Once paid, we will ship the item back to you. If the invoice is not paid within 14 days of being sent, the item is considered abandoned, ownership passes to Spread The Flow, and the original sale stands with no refund.

6. Shipping Damage

Contact us within 3 days of the delivery date with clear photos and video of the damaged item AND the shipping box and packing materials, inside and out.

If the box is visibly damaged when it arrives, photograph it before opening and, if possible, note the damage with the delivery driver.

Keep all packaging until your claim is fully resolved. The carrier may require it for inspection. Claims without photos of the packaging, or made after 3 days, will not be accepted.

We file all carrier claims. Do not file a claim with the carrier yourself. Once your claim is verified, we will replace the item or issue a refund, at our discretion.

7. Manufacturing Defects (FORGE Props)

A manufacturing defect is a flaw in materials or workmanship, such as a finish failing or wood separating without impact, that is not caused by use, handling, or the environment.

Report a suspected defect within 7 days of the delivery date with clear photos and video. We will review it and decide whether it qualifies. If it does, we will repair, replace, or refund the item, at our discretion. After 7 days, all marks and wear are considered normal use.

Wear is not a defect. FORGE props are functional props built to be spun. Scuffs, dings, scratches, and finish wear from use are normal and are not defects. Damage from drops, impact with hard surfaces or other props, moisture, heat, sun exposure, improper storage, or failure to follow our care guide is not covered.

Modified items are not covered. Any item that has been modified voids all return and defect coverage. This includes adding wicks or using it with fire, painting, wrapping, sanding, refinishing, drilling, or adding lights or hardware. EMBER fans are day fans and are not built for fire.

8. Print-on-Demand Merch Defects

Report a misprint, manufacturing defect, or shipping damage within 14 days of the delivery date with clear photos showing the problem and the item's label. Verified claims receive a replacement or refund, at our discretion.

The following are not defects: ordering the wrong size, slight color variation between screens and printed products, and normal print placement variation. Check sizing charts before ordering.

9. Refunds

• Refunds are issued only to the original payment method, and only to the original purchaser, including on gift orders.
• Refunds are based on the amount you actually paid, after any discount or promo code, not the list price.
• Shipping charges are never refunded. This includes original shipping and return shipping.
• Approved refunds are issued within 7 business days after inspection. Your bank or card issuer may take additional time to post the refund.
• Customs duties and import taxes are never refunded.

10. Price Adjustments

We do not offer price adjustments. If a sale or promo code starts after your purchase, you are not entitled to the difference.

11. Custom and Bespoke Orders

Custom orders require a 50 percent deposit before work begins. The deposit is non-refundable once work has started. The remaining balance is due in full before the item ships. All custom orders are final sale.

12. In-Person Sales

All sales made in person, at jams, events, festivals, or any other location, are final. Please inspect your item before you pay. By completing the purchase, you accept the item in its current condition.

13. Delivery, Addresses, and Refused Packages

Once tracking shows a package as delivered, the order is considered delivered. We are not responsible for packages stolen after delivery. Contact the carrier directly for porch theft or delivery location issues.

You are responsible for entering a correct shipping address. We are not responsible for orders lost or delayed due to an incorrect or incomplete address.

If a package is refused at delivery, or returned to us as undeliverable because of an address error, your refund will be the amount paid minus original shipping, return shipping costs, and a 10 percent restocking fee. Final sale items are not refunded.

14. Chargebacks

Checking the policy agreement box at checkout is your acceptance of these terms. If you open a chargeback or payment dispute instead of following this policy, we will submit your order record, your timestamped agreement to this policy, and all photos, video, and messages related to your order to your payment provider as evidence.

15. Return Abuse

We reserve the right to refuse returns and decline future orders from any customer we believe is abusing this policy.

16. Policy Changes

We may update this policy at any time. The version in effect on the date of your purchase applies to your order.

17. Contact

Email: contact@spreadtheflow.com
Website: use the contact form at spreadtheflow.com
Always include your order number.